Frequently asked questions
About the catalog, orders, payments and your account.
Can I order without registering?
Yes. Open a service, enter the link and quantity, then select “Order as a guest”. You will need an email address and payment. Order status and support are available through a private link — keep it safe.
How do I choose a service?
Open the catalog, select a social network and compare descriptions, prices, minimum quantities and refill terms. Different post formats may require different services.
Do you need my social media password?
No. The order form asks for a public link to a post, video or channel. Never share passwords, login codes or recovery codes with support.
How is the price calculated?
The price depends on the service and quantity. You will see the full amount in rubles before confirming. If terms change or the quote expires, you will be asked to refresh it before ordering.
Where can I check my order status?
For guest orders, use the private link provided at checkout. If you lose it, request it on the “Find guest order” page using the checkout email. For account orders, open “My orders” to see the current status and history. If submission is being verified, wait for an update or contact support: placing another order may create a duplicate.
When will processing start?
Estimated start times and speed are listed on the service page. These are not guarantees of exact timing: platform availability and provider workload can affect delivery.
What if only part of my order is completed?
Open a support ticket from your account and include the order number. Once the unfulfilled quantity is confirmed, it is included in the balance refund. Refunds to the original payment method are reviewed separately.
Are drops and account restrictions guaranteed against?
Refill is available only for services that explicitly offer it, under that service's terms. PRSMM does not control social networks and cannot guarantee against drops, restrictions or account bans imposed by them.
Can I pay for real services now?
Yes, SBP and cryptocurrency payments are available in your account. Services with an active order button can be ordered; other services are currently unavailable.