1. Current payment options
Your account supports SBP and cryptocurrency through Platega, and cryptocurrency through Heleket. Top-up amounts are specified in rubles. PRSMM pays the fee for SBP (Platega). For cryptocurrency through Platega, the buyer pays an additional 5% fee: for example, crediting RUB 100 requires paying RUB 105. The fee is not credited to the balance; the full invoice amount is shown before payment. For cryptocurrency, the coin, network and transfer amount are shown on the payment page. For Heleket underpayments, the paid proportion is credited, rounded down to the nearest kopeck; subsequent payments credit only the difference. The principal credited for one invoice cannot exceed its face value; contact support about overpayments. New Heleket invoices created on or after October 3, 2026, after the bonus was enabled, receive an additional 2% of the confirmed credited amount: a RUB 100 payment adds RUB 102 to the balance. The bonus can be spent on services. For partial payments, it is calculated from the total credited portion, rounded down to the nearest kopeck; subsequent payments add only the difference. Bonus terms are fixed when the invoice is created and shown in its details; earlier invoices are not recalculated. Returning from the payment page does not in itself confirm payment.
2. Before confirming
Check the link, quantity, service specifications and total amount. If the quote has expired or the price has changed, request a new quote. Balance history shows holds, charges and refunds separately.
3. Cancellation and partial delivery
Cancellation depends on the order's status and terms. A submitted order cannot be considered canceled solely because a request was made. If non-delivery or partial delivery is confirmed, the undelivered portion is used to calculate the refund. The result and amount are shown in order and balance history.
4. Refund to balance
An order refund restores the corresponding amount to the internal balance. It is not an automatic transfer to a bank card or cryptocurrency wallet. An operation must not be refunded twice. Old test operations remain separately in history and do not form part of the real available balance.
5. Refunding the original payment
To request a review of an original payment refund, contact support or admin@prsmm.pro and provide the payment number. An external refund is reviewed separately from an order refund to the internal balance; no automatic card or cryptocurrency wallet transfer is made. The refund method, required details, amount and possible fees are agreed after checking the payment. Mandatory user rights remain in effect.
6. Reporting a problem
Open Support in your account, provide the order or payment number, describe the discrepancy and attach evidence if needed. Do not send a full card number, CVC, passwords or verification codes. If an order is under review, wait for the result to avoid duplicate operations.